First off, I went in and they did not sanitize the area they were going to wax. I told the lady nicely to please sanitize the area before waxing, she pretended like she did not hear me. She waxed my brows and my upper lip. My lip was patchy and all the hair was not completely waxed off. She then began doing my brows, she threaded them unevenly. One eyebrow is now currently a lot thicker than the other one. When it was time for me to pay, she let me know there was also an additional fee if I used my debit card. She didn't notify me of any extra fees before the service. If you want friendly staff, a good environment, and good service, don't go here. It is clear that some of these ladies didn't attend beauty school.
Worst customer service i have ever experienced. My daughter accidentally broke a small glass and the owner treated both of us in the worst possible manner. Made us wait for 25 minutes and let us leave without completing the service like a punishment. Please do not go!.
I see a lot of brow reviews here are negative. The staff isn't super friendly and the lines can be very long. But other than that, this is the place I love to get my brows done because they do a really amazing job! Every other brow place I go to doesn't get it perfect like the people here. They give me five star brows, so I'm giving them five stars.
During the "Diwali" sale the entire store was 20% off . Usually they don't accept returns or exchanges but for this one time the lady accepted it literally the next day. We chose what we wanted for the exchange. Considering the new suit was a couple dollars more , she refused to give us a discount on a different buy after we had asked her she then said she wasn't giving discounts on certain products now wait a minute ?! ..didn't you say that the entire store was 20%off when we walked in ??? In addition that wasn't the only item we were buying and on top of that she gave me a gift it was little gold (fake) ear rings . I appreciated the thought, but she purposely gave me that ear ring because she didn't think I would notice that on one of the ear ring had a missing pearl.. like who will wear that now ?! Not that I wear fake jewelry but it's that don't get rid of your trash by giving it to people ..Long story short is we think she made a fool of us because we are not Indian and hardly ever buying Indian costumes... Having a multicultural store like that you need to treat every individual the same doesn't matter your skin color or where your from .
I swore 5 years ago I would never come back to this place. Due to terrible customer service and terrible workmanship.But today I found myself in a pinch and in desperate need of a lip wax and brow threading. It was the closest salon nearby. I walked in and the woman did not bother to greet me and barely acknowledge my presence when I spoke to her. She was rude and nonchalant. Needless to say I just walked out with a terrible brow threading job. She ruined the shape of my brows after 4 weeks of growing them out. She also left the wax on my lip too long and burned my skin. Whatever you do, do not go here. Spend your hard-earned money elsewhere. If necessary go to Khoobsurat in Kent but do not go to this salon, it is horrendous. The customer service was SO BAD. THE WORKMANSHIP WAS EVEN WORSE. RUN FOR YOUR LIFE!
Khoobsurat Beauty Salon Bothell is a US Beauty Salon based in Bothell, Washington. Khoobsurat Beauty Salon Bothell is located at 20710 Bothell Everett Hwy #105, Bothell, WA 98012, USA.
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